Frequently Asked Questions
Everything you need to know about Fenty Beauty and Fenty Skin.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website. You can also track your status by logging into your Fenty Beauty account.
What is your return policy?
We offer free returns on all domestic orders within 60 days of purchase. Products must be in new or gently used condition to be eligible for a refund.
Are Fenty Beauty products cruelty-free?
Yes, Fenty Beauty is a 100% cruelty-free brand. We do not test our products or ingredients on animals, nor do we allow suppliers to conduct testing on our behalf.
How do I find my perfect foundation shade?
You can use our online Shade Finder quiz or the virtual try-on tool to find your match. If you need more help, our beauty experts are available via Live Chat for a personalized consultation.
Do you offer international shipping?
Yes, we ship to over 150 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
Can I change or cancel my order after it's been placed?
To ensure fast delivery, we process orders immediately. Once an order is placed, we are unable to make changes or cancellations, but you may return the items once they arrive.